Frequently Asked Questions
Find answers to common questions about our services and processes.
The best way to start is by booking a free 20-minute consultation through our [Contact Page](/contact?reason=free-consult). We'll discuss your project, goals, and how we can help. If it's a good fit, we'll prepare a detailed proposal.
We specialize in digital health UX, combining a deep understanding of patient needs with rapid, iterative design processes. Our focus is on creating measurable improvements and experiences users genuinely appreciate. Plus, we offer performance guarantees on many services!
Service costs vary depending on the project scope, complexity, and duration. We offer project-based pricing as well as retainer options for ongoing support. Please contact us for a custom quote.
Timelines depend on the scope. A UX audit might take 1-2 weeks, while a full product design could span several months. We'll provide a detailed timeline estimate after our initial consultation.
We offer a comprehensive suite of UX services including UX Audits, Design Systems development, Interactive Prototyping, User Research, Usability Testing, and more. Check our main services page for a detailed list!
Yes! While we offer defined service bundles for common needs, we frequently create custom packages tailored to unique project requirements. Let's discuss your specific needs.
A typical Design System project includes definition of design tokens (colors, typography, spacing), a comprehensive component library in Figma, usage guidelines, and support for initial implementation with your development team.
Absolutely! Our design process is typically iterative and collaborative, involving phases like Discovery & Research, Strategy & Ideation, Design & Prototyping, Testing & Iteration, and finally Development Handoff & Support. Each phase has specific activities and deliverables tailored to the project.
We believe in a collaborative process! Your involvement is key, especially during initial discovery, strategy sessions, and feedback rounds on designs and prototypes. We aim for transparency and regular communication to keep you informed and engaged.
Absolutely. We provide detailed design specifications, assets, and can collaborate directly with your developers to ensure the design vision is implemented accurately. We also offer post-launch design QA.
Our primary design tool is Figma for UI design, prototyping, and design systems. We also use tools like FigJam or Miro for whiteboarding and workshops, and various research tools for user testing and analytics.
Yes, our design handoffs are geared towards flexibility. We provide assets and guidelines that can be adapted to most modern frontend frameworks and tech stacks. For AI Rapid Prototypes, we often use Supabase and Next.js, but the design principles are universal.