Mobile
🏥 Transforming Patient Engagement
Redesigned an end-to-end patient portal to increase appointment completions and ongoing engagement.
"Coriyon's prototyping skills have truly been an asset as the team works through complex engagements. He embraces collaboration, is respectful of others and is very self-aware."
Darren Marshall
VP of Product, Manifold Group
Case Study
Behind the process
An already complex platform was losing its intended impact: users were confused by jargon, inconsistent visuals, and missing progress updates, leading to disengagement. The core risk was that without clarity and reliable feedback loops, both patients and their support networks would abandon the engagement flow, undermining clinical outcomes.
I led a rapid, cross-functional design refresh focused on simplifying the experience while preserving clinical value. We reprioritized goals visibility, cleaned up navigation, reduced UI complexity, and added interaction affordances (like activity filters, likes, and a message flow) to re-engage patients and families. Internal prototype testing informed iterations under a compressed 6-week design / 12-week delivery window, aligning stakeholders through weekly workshops and incremental deliveries.
Post-refresh, engagement signals stabilized and stakeholders regained confidence—clinicians spent less time hunting for goal context, families had clearer visibility, and internal momentum on demos increased. Early internal validation showed reduced clinician overhead (from 6 to 3 hours/week per patient) and stronger perceived value from both patients and families.
Trusted by colleagues
More from this team
Hear what else they had to say about our partnership.
Coriyon did a great job leading our AI Sales Enablement Retro. Between the facilitation and use of FigJam, we got some great takeaways through an energizing and enjoyable process.
Phyllis Lee
SVP of Marketing @ Manifold Group