All UX Problems
High User Churn / Low Retention
A significant percentage of users stop using the product or service after a short period, failing to become long-term, active customers.
Typical Impact
40% Drop-off Rate
Key Questions to Ask
- Which pages see the biggest form drop-off?
- What’s our mobile vs. desktop signup rate?
- Are there unnecessary fields in our onboarding?
- How many steps does it take to get started?
How to Fix It: Related Solutions
Discover why patients get stuck
+15% conversion liftWe’ll show you where patients struggle in your portal. Then you’ll get a clear plan to fix it and boost bookings.
Discover how to engage patients
Targeted user insightsDiscover your portal’s top UX blockers—and get a clear action plan to boost bookings.
Get more patients booked faster
Frictionless first impressionTurn first-time visitors into repeat bookings with a smooth, 4-step signup flow.
Ready to solve this problem?
Book a free 30-minute audit. We’ll confirm if this is your core issue and give you actionable feedback to fix it.