Discover why patients get stuck
We’ll show you where patients struggle in your portal. Then you’ll get a clear plan to fix it and boost bookings.
Key Benefits
- Clear, prioritized list of actionable UX fixes
- Improved user satisfaction and task success rates
- Potential increase in conversion rates and engagement
- Baseline understanding of current UX health
Approach Summary
Comprehensive review using heuristic evaluation, user journey mapping, accessibility checks (WCAG), and competitive analysis. Focus on identifying high-impact, low-effort improvements.
Deliverables Summary
Detailed UX audit report with findings, evidence (screenshots/videos), severity ratings, and concrete recommendations. Often includes a presentation of key findings.
Addresses These UX Problems
Low signups
People come to your site but never sign up or get started.
Complex interfaces
People struggle to find what they need and get frustrated.
Inconsistent UI Across Platforms
The user interface looks and behaves differently across various devices (desktop, mobile, tablet) or platforms (web, iOS, Android), leading to a disjointed user experience.
High User Churn / Low Retention
A significant percentage of users stop using the product or service after a short period, failing to become long-term, active customers.