Complex interfaces
People struggle to find what they need and get frustrated.
Common Symptoms
- Users frequently getting lost or disoriented
- Excessive clicks or time to complete common tasks
- High error rates during task completion
- Negative feedback on ease of use or findability
- Underuse of important sections due to poor visibility
Potential Causes
- Poor information architecture or unclear labeling
- Inconsistent UI patterns and interactions
- Lack of clear signposting or visual hierarchy
- Non-intuitive menu structures
- Hidden or ambiguous navigation elements
Related Solutions
Discover why patients get stuck
We’ll show you where patients struggle in your portal. Then you’ll get a clear plan to fix it and boost bookings.
Map Easy User Journeys
Create a simple site map and wireframes that guide people straight to their goal without confusion.
Consistent Design Everywhere
Make your app look and work perfectly on desktop, tablet, and phone—no more broken layouts.